• 
  Teacher TBD
• Students 0/7 Students
• Category Soft Skills
• 12 Modules 0 Lessons /0 Quizes

Course Description

With the world becoming more mobile and diverse, diversity has taken on a new level of importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.

The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

Attendees will learn to –

• Explain the definition, terms and history of diversity
• Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
• List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
• Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
• Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
• Understand and respond to personal complaints, and develop a support system to manage the resolution process
• List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

Target Audience

The recommended audience for the course is all employees, supervisors and managers that are part of your company’s workforce.

Course Breakdown

This course consists of a 1 day training session divided into 12 modules, with multiple in-session evaluations to measure the learners understanding of course material.

• Getting Started
• Understanding Diversity
• Understanding Stereotypes
• Breaking Down the Barriers
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Being Proactive
• Coping with Discrimination
• Dealing with Diversity Complaints as a Person
• Dealing with Diversity Complaints as a Manager
• Dealing with Diversity Complaints as a Manager