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  Teacher TBD
• Students 0/10 Students
• Category Soft Skills
• 12 Modules 0 Lessons /0 Quizes

Course Description

The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that your employees show confidence in any challenging situation. These and other events can become more easily managed with this great workshop. 

With our Telephone Etiquette workshop, your employees will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, your employees will improve the way they serve and represent your business.

What attendees will learn

• Recognize the different aspects of telephone language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Learn to receive and send phone messages
• Know different methods of employee training

Target Audience

The recommended audience for the course is any employee, supervisor, or manager tasked with the responsibility of representing your company while talking with customers on the phone.

Course Breakdown

This course consists of a 1 day training session divided into 12 modules, with multiple in-session evaluations to measure the learners understanding of course material.

• Getting Started
• Aspects of Phone Etiquette
• Using Proper Phone Language
• Eliminate Phone Distractions
• Inbound Calls
• Outbound Calls
• Handling Rude or Angry Callers
• Handling Interoffice Calls
• Handling Voicemail Messages
• Methods of Training Employees
• Correcting Poor Telephone Etiquette
• Wrapping Up