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  Teacher TBD
• Students 0/7 Students
• Category Soft Skills
• 12 Modules 0 Lessons /0 Quizes

Course Description

Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

Attendees will learn to –

• Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
• Understand, use and manage your emotions.
• Verbally communicate with others.
• Successfully communicate with others in a non-verbal manner.
• Identify the benefits of emotional intelligence.
• Relate emotional intelligence to the workplace.
• Balance optimism and pessimism.
• Effectively impact others.

Target Audience

The recommended audience for the course is all employees, supervisors and managers that are part of your company’s workforce.

Course Breakdown

This course consists of a 1 day training session divided into 12 modules, with multiple in-session evaluations to measure the learners understanding of course material.

• Getting Started
• What is Emotional Intelligence
• Skills in Emotional Intelligence
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Social Management and Responsibility
• Tools to Regulate Your Emotions
• Gaining Control
• Business Practices – Level I
• Business Practices – Level II
• Making an Impact
• Wrapping Up