• 
  Teacher TBD
• Students 0/7 Students
• Category Soft Skills
• 3 Modules 0 Lessons /0 Quizes

Course Description

Based upon the recommendations from the White House COVID-19 Taskforce and Centers for Disease Control and Prevention, retractions are beginning to loosen-up, and retail stores can soon reopen for business, although they may only provide pick-up services at this time. With customers and employees coming out of self-quarantine and on the road back to a sense of normalcy, business owners need to take steps to open their doors to welcome back their customers in a safe and healthy way.

This workshop is designed to provide guidance on and recommend actions retailers can take to help increase the safety of their businesses for the protection of their customers and employees, as well as helping to reduce the potential spread of COVID-19.

What attendees will learn

• CDC and OSHA COVID-19 guidelines
• State and local pandemic response guidelines
• Workplace health and safety
• Importance of personal hygiene
• What is Retail-to-Go?
• Use of safety equipment
• Social distancing between customers and employees
• Importance behind cleaning and disinfecting of the facility
• Processing transactions and cash handling
• High-traffic touchpoints

Target Audience

The recommended audience for the course is any employee, supervisor, or manager working in the retail environment, with any potential contact with customers.

Course Breakdown

This course consists of a 1 day training session divided into 3 key modules, with multiple in-session evaluations to measure the learners understanding of course material.

• Education and Training of Employees
  • CDC and OSHA guidelines for employee and customer safety
  • Maintaining a Safe and Healthy Work Environment
  • Potential sources of exposure
  • Transmission of the COVID-19 virus
  • Personal hygiene and hand washing practices
  • What if I feel sick?
• Retail Store Safety Measures
  • State and local pandemic response guidelines
  • Preparing your establishment against COVID-19
  • Posting Signs and Markers
  • Retail To-Go operations and process
  • Customer evaluations
  • Use of disposable masks, face-coverings, gloves and other PPE
  • Social Distancing amongst customers and employees
  • Processing transactions and cash handling
• Heightened Cleaning and Disinfecting of the Retail Space
  • Identifying touchpoints
  • High traffic areas
  • Common areas
  • Effective cleaning solutions