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  Teacher TBD
• Students 0/10 Students
• Category Soft Skills
• 12 Modules 0 Lessons /0 Quizes

Course Description

Phone skills are a highly valuable tool to have in an employee’s skill-set, and this Call Center Training workshop will help provide those skills. This course will help your employees improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

What attendees will learn

• Define and understand call center strategies.
• Identify different types of buying motivations.
• Create SMART Goals.
• Familiarize myself with strategies that sharpen effective communication.
• Use proper phone etiquette.
• Set benchmarks.

Target Audience

The recommended audience for the course is any employee or supervisor tasked with working in a call center or tasked with developing your company call center staff.

Course Breakdown

This course consists of a 1 day training session divided into 12 modules, with multiple in-session evaluations to measure the learners understanding of course material.

• Getting Started
• The Basics
• The Basics Continued
• Phone Etiquette
• Tools
• Speaking Like A Star
• Types of Questions
• Benchmarking
• Goal Setting
• Key Steps
• Closing
• Wrapping Up