Return and Refund Policy
At Premier Workforce Training, we strive to provide high-quality training and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy for details.
1. Eligibility for Refunds
Refunds are available for certain courses or services under the following conditions:
- You must request a refund within **7 days of purchase**.
- Refunds are only applicable if you have not accessed or completed the course materials or participated in any training sessions.
- Customized training programs or services are **non-refundable** unless otherwise agreed upon in writing.
2. How to Request a Refund
To request a refund, please contact us via email at [support@premierworkforcetraining.com with the following details:
- Your name
- Order confirmation or receipt number
- Reason for the refund request
Our team will review your request and notify you of the outcome within **5 business days**.
3. Refund Process
- If your refund is approved, we will initiate a refund to your original payment method.
- Depending on your payment provider, it may take **5-10 business days** for the funds to appear in your account.
- For services paid by check or direct bank transfer, refunds will be issued via check or transfer.
4. Non-Refundable Items and Services
Certain items and services are not eligible for refunds, including:
- Completed courses or training sessions.
- Digital materials or downloads once accessed.
- Customized or private training sessions that have been delivered.
5. Cancellations by Premier Workforce Training
In rare cases where we must cancel a course or training session due to unforeseen circumstances, participants will be offered one of the following options:
- A full refund for the canceled course or session.
- Rescheduling to a future date at no additional cost.
6. Disputes and Resolutions
If you believe your refund request was unfairly denied, you may escalate your concern by contacting us at **[support@premierworkforcetraining.com](mailto:support@premierworkforcetraining.com)**. We will work with you to resolve the issue promptly.
7. Changes to this Policy
We reserve the right to modify this Return and Refund Policy at any time. Updates will be posted on this page, and your continued use of our services signifies your acceptance of any changes.
For further assistance, please don’t hesitate to contact us. We appreciate your trust in Premier Workforce Training and are committed to ensuring your satisfaction.
Contact Information:
Email: support@premierworkforcetraining.com